Returns & Exchanges
At Spa Ceylon, we strive to ensure your holistic wellness experience is perfect; however, if you are not entirely satisfied with your purchase, we offer a seamless return and exchange process within 14 days of delivery. Please ensure that all beauty and wellness products remain unopened, unused, and in their original luxury packaging to qualify for a return.
Initiate Your Request
Contact our dedicated guest experience team via email or phone within 14 days of receiving your order to notify us of your intent to return or exchange an item.
Prepare the Package
Securely pack the unused products in their original boxes, ensuring the inclusion of the original invoice and any promotional gifts received with the purchase.
Verification Inspection
Once your returned items reach our wellness center, our quality control team will inspect the products to ensure they meet our hygiene and safety standards for resale.
Refund or Exchange Processing
Upon approval, we will process your refund to the original payment method or dispatch your replacement items within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing